Danske Bank

MCOH Architects  Danske-Bank-01_sfw.jpg

Danske Bank


Project Value

Floor Area

Completed 2016

Co. Down


Danske Bank realised the strategic need to remodel their branch customer experience and create a template, which could be rolled out across their network. I-AM were commissioned to deliver a retail brand strategy, which was then realised by MCOH Architects at their Downpatrick branch. 

On entering the Branch the Customer is greeted by a ‘host’ and is orientated in the lounge area towards their required service.  The Cash Centre is located to the rear of the Branch and customers are encourage to utilise the self-service options in the lounge area.  The branch also contains 4 meeting spaces/offices for private interaction.

A key focus of the design was to create a better ‘welcome’ for customers and to facilitate easier customer introduction to automated transaction facilities available in the branch. The welcome point houses a touch-screen check-in allowing queues to become ‘invisible’, customers instead can wait in a comfortable central ‘landscape’ of seating, while browsing product & service info. Throughout the design / construction process, MCOH worked closely with Danske Bank to ensure the concept was applicable and scalable across a range of branch formats.


Danske Bank